Delivery Information

 

This is the delivery information notice of Lateral Design Studio Ltd. In this document, "we", "our", or "us" refer to Lateral Design Studio Ltd. We are committed to protecting and respecting your privacy. We are company number 07558643 registered in the United Kingdom.

We are Lateral Design Studio Limited, a company registered in England and Wales under company number 07558643 and with our registered office at Lateral Design Studio Ltd, Unit 5, Cotswold Business Park, Millfield Lane, Caddington, Bedfordshire LU1 4AJ, which is also our main trading address.

 

DELIVERY CHARGES

All delivery charges are included in the estimation or final shopping basket and are dependent on the products selected for purchase. This charge is based on delivery to mainland UK. All of our delivery charges are based on the customer being available to accept the goods. This includes, on heavier items, the ability or willingness to manually offload the goods, or having mechanical offloading facilities available (such as a pallet or pump truck).

We, at Lateral Design Studio, believe that hiding the transport costs in the prices of the products does not benefit the customer. Our carriage charges reflect the size and weight of your order and will always be shown separately to the cost of the products.

DELIVERY TIMES

Whilst we make every effort to ensure orders are delivered by the date required, we cannot guarantee availability from the manufacturer or the manufacturer's delivery schedules. Any variation to a delivery date given will be advised to you by email or telephone. If we are unable to make delivery because access is not possible, we reserve the right to make a failed delivery charge.

Please note that any order received after midday on a Friday (along with any order received over a weekend) will be processed on a Monday. All of our estimated delivery times are therefore based on a 5 day working week so please bear this in mind when ordering.

Lateral Design Studio utilises national carriers and national pallet distribution networks as well as a manufacturers own transport.

SPECIAL REQUIREMENTS

Please let us know at the time of ordering if you would like to give any specific delivery requests by entering the relevant ‘Special Instructions’ in the box provided upon online checkout online, by providing the information to your sales representative or contacting us by phone on 020 8450 2244 or via email to info@lateraldesignstudio.co.uk.

RESTRICTED ACCESS

If you would like delivery to anywhere other than to the mainland UK with unrestricted access, please contact us on 020 8450 2244 or send an email to us at info@lateraldesignstudio.co.uk before you attempt to place your order. Shipping from the UK mainland would depend on the type of product ordered and the geographic location. This type of order would probably command an additional carriage charge.

We reserve the right to refuse to make a delivery if you have not informed us prior to delivery of any access restrictions. We consider restricted access to be if a courier or our drivers encounter double yellow lines, a red route, narrow lanes, steep hills, low bridges, or width restricted roads.

SPLIT DELIVERIES

As a result some of the goods you order may come to you direct from source resulting in your order consisting of more than one part. Depending on stock availability, some orders may be split into more than one delivery so you are not kept waiting for those items immediately available.

You will be notified each time a part of your order has been dispatched so that you can keep track of your items. If we become aware of stock difficulties, which will affect delivery timescales, we will let you know by telephone or email.

If you require in-stock items in your order to be dispatched ahead of other items, which may not yet be available, you may be liable for additional shipping charges.

ACCEPTING DELIVERIES

Please check your goods thoroughly before signing for them. If any part of your delivery is damaged or faulty please contact us by telephone on 020 8450 2244 or email info@lateraldesignstudio.co.uk

Do not accept damaged products. Orders signed for “unchecked” will be deemed to have been received in good condition. As soon as the order has been delivered to your requested delivery address, the risk of any damage or loss passes to you.

FURTHER TERMS & CONDITIONS

To find out more about our deliveries please see sections 4 and 5 of our terms and conditions.

If you have any questions regarding our delivery information, please contact us:

Lateral Design Studio Ltd
Unit 5, Cotswold Business Park
Millfield Lane
Caddington
Bedfordshire LU1 4AJ

Tel: +44 (0) 20 8450 2244
Email: info@lateraldesignstudio.co.uk

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